Most digital transformation projects fail the same way: the system gets installed, the team doesn't use it, and nine months later the business is paying for a tool that nobody opens.
The new phase is different. The unit isn't the tool. The unit is the workflow — and AI is what finally makes operational infrastructure feel like infrastructure instead of homework.
What we're seeing inside our engagements: operations teams stop being the bottleneck between teams. Decisions speed up. Reporting writes itself. Specific roles disappear — and the people in them get promoted into the work that actually moves revenue.
If you're a CEO right now and you're still buying SaaS as the answer, you're solving the wrong problem. The problem is the operation. The answer is infrastructure.