Every operation has a hidden tax: the time it takes for work to move from one human to the next. Meetings to align. Slack to clarify. Spreadsheets to reconcile. That tax is where margin goes to die.
AI is the first technology that lets you collapse that tax without firing anyone. The agent reads the context, makes the obvious call, drafts the next step, and asks a human only when the decision is non-obvious.
Done right, the team gets faster. Done wrong, you've added a chatbot to a broken process. The difference is whether you treat AI as a feature or as infrastructure.